Template notice: Review and edit this policy before publishing. It is a general starting point and is not legal advice.
Return Policy
Your Store wants customers to know when returns, exchanges, refunds, and store-credit requests are accepted and how to request help. Merchants should review this template and adjust eligibility windows, item exclusions, inspection standards, and refund methods to match the actual business policy before publishing it.
Return eligibility
Unless otherwise stated on the product page or at checkout, return requests should be submitted within the return window communicated by Your Store. Returned items must generally be unused, in original condition, include original packaging, tags, manuals, accessories, and proof of purchase, and be free from signs of wear, misuse, tampering, or damage not caused during shipment.
To start a return, customers should contact Your Store with the order number, the items involved, and the reason for the request. Your Store may require photos, batch codes, or additional information before approving a return authorization, especially for damaged, defective, or incorrect items.
Non-returnable items
Some items may be final sale, clearance, personalized, intimate, hygienic, consumable, perishable, downloadable, hazardous, or otherwise excluded from return. Products opened after delivery, items missing required packaging, or goods marked non-returnable on the product page or checkout screen may also be ineligible for return.
Any exclusions should be clearly listed on the relevant product listing, support documentation, or checkout flow and reviewed by Your Store before publication. Merchants should edit this section to reflect their true product categories and any legal restrictions that apply to the goods they sell.
Refunds, exchanges, and store credit
After an approved return is received and inspected, Your Store may issue a refund to the original payment method, provide store credit, or approve an exchange depending on the product, inventory availability, and reason for the return. Original shipping charges, gift wrap charges, rush handling fees, and similar service charges may be non-refundable unless required by law or unless Your Store made an error.
Refund timing depends on the payment provider and financial institution. Even after Your Store confirms a refund, it can take additional business days for the customer's bank or card issuer to post the credit. Exchanges may be shipped only after the original item has been received and approved unless Your Store chooses another workflow.
Damaged or incorrect orders
If an order arrives damaged, defective, incomplete, or incorrect, customers should contact Your Store promptly with the order number and clear photos of the item, packaging, and shipping label so the issue can be reviewed and resolved. Delayed notice may limit the remedies available if carrier claim windows or supplier reporting deadlines expire.
Your Store may offer replacement, refund, repair guidance, store credit, or other resolution based on the circumstances of the order, the condition of the item, and applicable consumer protection requirements.
Return shipping and restocking
Unless the return is caused by an error of Your Store, the customer may be responsible for return shipping costs, packaging costs, carrier insurance, and safe delivery of the returned item. Your Store may refuse packages sent cash on delivery or shipments that arrive damaged because they were not packed securely.
If permitted by law and disclosed before purchase, Your Store may deduct reasonable restocking fees, return-label costs, or unrecoverable carrier charges from the refund amount. Merchants should edit this section if they do not charge any such fees.
Policy abuse and updates
Your Store reserves the right to deny returns, exchanges, or refunds where there is evidence of abuse, excessive return activity, attempted fraud, or violation of store policies. Nothing in this section limits any rights that cannot be waived under applicable law.
Your Store may revise this return policy from time to time to reflect changes in inventory practices, product categories, or legal requirements. The policy posted on the storefront at the time of the order will generally control unless a later change is required by law.
Contact
If you have questions about this policy, contact Your Store at support@example.com. Your Store may request order details or additional information needed to verify and respond to a request.
Add your business mailing address here.