Last Updated: September 6, 2026
We want customers to feel comfortable purchasing from Just Love Toys while also maintaining appropriate health and hygiene standards for intimate products.
Because many of our products are intimate or personal-use items, return eligibility depends on the condition and type of product.
Unless otherwise stated, an item may be eligible for return when:
- It is unopened
- It is unused
- Any hygiene seals remain intact
- It is in its original packaging
- It is returned within 30 days of delivery
Proof of purchase may be required.
For health and hygiene reasons, intimate products generally cannot be returned after they have been opened, used, worn, or had a hygiene seal removed unless the item is defective.
This may include products such as:
- Vibrators
- Dildos
- Anal products
- Masturbators
- Personal massagers
- Intimate apparel
- Other personal-use products
If a product arrives damaged, defective, or does not function properly, contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos or video when reasonably necessary to document the problem
Depending on the circumstances, we may provide:
- A replacement
- Store credit
- A refund
We may not require a defective intimate product to be physically returned when doing so would be inappropriate for hygiene reasons.
If you receive a product different from what you ordered, contact us promptly.
Do not open or use the incorrect product.
We will provide instructions regarding replacement or other resolution.
The following items may not be eligible for return except when defective or required by law:
- Opened intimate products
- Used products
- Products with broken hygiene seals
- Clearance or final-sale items marked non-returnable
- Gift cards
- Personalized items
- Products damaged because of misuse
- Products missing original packaging or components
Before sending a product back, contact customer support to request return instructions.
Do not send products to a warehouse, supplier, or address shown on the original package unless instructed to do so by Just Love Toys.
Unauthorized returns may not be accepted or processed.
Unless the product was defective, damaged, incorrect, or otherwise covered by a Just Love Toys error, customers may be responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method whenever possible.
Financial institutions and payment processors may require additional business days before the refund appears in your account.
If you wish to cancel an order, contact us as quickly as possible.
We will attempt to stop processing, but cancellation cannot be guaranteed once an order has been submitted to a warehouse, fulfillment partner, or shipping carrier.
If the order has already shipped, the applicable return policy will apply.
Orders returned because they were refused, unclaimed, or sent to an incorrect address may be refunded after applicable shipping or handling costs are deducted, where permitted by law.
If you experience a problem with an order, please contact us first so we have an opportunity to resolve it.
Fraudulent or abusive payment disputes may result in account restrictions and may be contested with supporting transaction and delivery documentation.
Nothing in this policy eliminates any rights you may have under applicable consumer protection laws.
To request a return, replacement, or refund, contact Just Love Toys through the support information provided on JustLoveToys.com.